Call us: +86-769-85717168-828

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WeiHong Paper & Printing Co., Ltd.
ADD: No.102, North Xin gang RD, Xin wan, Humen-town, Dongguan, Guangdong, China
TEL: +86-769-85717168-828
FAX: +86-769-85717168-804
TEL / WHATAPP: +86-13794819351


Your present location: Home > FAQ

Question/Topic:How to Place an Order

Step1: Getting inquiry
Step2: Quoting based on details provided
Step3: Conifirmation of prices and design layout
Step4: Sample proofing if required
Step5: 40% payment as deposit
Step6: Mass production
Step7: Progress feedback
Step8: Shipping notice
Step9: Getting the freight and balance
Step10: Shipment
Step11: After-sale service

Question/Topic:When can I get the quotation?

We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation, please call us or tell us in your mail, so that we could regard your inquiry priority.

Question/Topic:What if I need to make changes after I order?

If you need to make any changes, please contact us as soon as possible. No changes can be made to an order once the proof has been approved and the production process has begun.

Question/Topic: When will I receive my order?

While placing your order, you should tell us a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). If there are no artwork delays on your order, we will provide you a realistic timeframe for the delivery of your order. In most cases, it takes roughly 10-12 business days to have your products perfected and printed, then shipped.

Question/Topic: Procedure on order of Boxes

Client is suggested to see our product photos to obtain information on the size and type of boxes.

Please provide us with the size of the required boxes. (Note: Inside length and outside length of the boxes in inch(es) and centimeter(s)

Please provide us with the material required, such as art paper, artcard paper, kraft paper, paper board.

Quantity of your order (Note: Price will be affected by quantity of your booking order)

Please specify if additional printing is required (Note: If you need sample first, printing mould fees will be charged separately)


Clients need to provide us with the above information when the order is placed. Please feel free to contact us if you would like to have further information and obtain a price quotation.


The first order will be made within 10 -12 working days after confirmation of order and upon approval of sample.


Deliveries Services

The goods can be delivered by sea or by air.


Payment Terms: Bank Transfer

Name of Bank: Hang Seng Bank


Account No. : 239-254-014-883

Swift Code: HASEHKHH

Bank Add: 83 Des voeux Road central HONGKONG


* Our boxes are environmental friendly products. The quality of paper boxes, such as color, toughness, thickness and weight might be affected by batch of material as well as weather condition,. The production completion date and delivery date will be adjusted due to the same reason. We shall be grateful if you could understand the fact and take into consideration when placing the order. Please be assured that your orders will always receive our greatest attention.

Question/Topic: Can you match the colors of my logo or artwork?

Our graphic design team and production team work closely with our customers to achieve the best quality color matching possible. Please be aware the color of the item can cause the color of the print to vary, and we cannot guarantee a 100% match in color.

Question/Topic: What artwork formats do you accept?

We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution.

Question/Topic: Can you alter my logo for me?

Yes, if you tell us how you would like your artwork changed, our graphic design team can work with you on perfecting your logo or design. Our team of expert graphic designers works closely with customers to ensure that they get exactly what they want printed on their products.

Question/Topic: Can you print my mulit-color logo in one color?

If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.

Question/Topic: Do I have to have my artwork ready when I order?

It is preferred that your artwork is ready at the time that you order.

Question/Topic: Can I see a sample of what my artwork will look like on an item before placing my order?

Once your order has been submitted and paid for, our graphic design team will take your submitted design and prepare a proof, which will be submitted for your approval via email within 24 hours of the order being placed.

Question/Topic: What are the Imprint Colors?

The imprint color is the color that will be used to print your artwork/design. If more than one color is used in your artwork, click "Add Another Print Color" to add additional colors to your design. For full color prints, you may select the "CMYK" or "Full Color" production method when available. We can also alter your own logos to simplify the number of colors in a print, or print in one color.

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